Your Complete Guide to Ordering Promotional Gifts with Best Branding
Whether you're prepping for a trade show, planning year-end client gifts, or outfitting your team in custom workwear, we make the process effortless. Here's expert advice on choosing the right items, how our ordering process works step-by-step, and the many ways you can place an order with us.
How to Choose the Right Promotional Products
Before placing an order, taking time to align your choices with your promotional goals will ensure maximum return on investment.
Focus on Practical Utility
Items people use daily — like stainless steel travel tumblers, quality notebooks, power banks, or multi-use umbrellas — keep your logo visible for longer. High-utility swag stays on desks rather than in drawers.
Match the Product to the Recipient
- Corporate Executives & VIP Clients: Premium leatherbound journals, branded executive pens, or high-end drinkware sets.
- Event Attendees & Mass Giveaways: Custom lanyards, tote bags, branded caps, or promotional pens.
- Staff & Teams: High-quality golf shirts, jackets, or workwear that reflect pride in your company image.
Prioritise Vector Artwork
For crisp, high-resolution branding, always prepare your logo in vector format (such as .EPS, .PDF, .AI, or .CDR). High-resolution vector files ensure your logo looks sharp across all printing techniques — from screen printing and embroidery to laser engraving and digital transfer printing.
Plan Ahead for Lead Times
Production and branding require care. While we always strive to meet tight deadlines, placing orders early ensures ample time for artwork approval, stock allocation, and nationwide delivery. Need it fast? Ask about our 24-Hour Branding service.
The 4-Step Ordering Process
Ordering custom-branded merchandise with us is straightforward. Here's what you can expect from start to finish.
Product Selection & Consultation
Browse our range or share your brief with our team. Tell us your target audience, event date, quantity, and budget, and we'll recommend the best options.
Quote & Artwork Proofing
Once you select your items, we'll issue a detailed quote. After confirmation, our design team prepares a digital artwork layout (virtual proof) showing exactly how your logo will look.
Production & Quality Check
After you approve the artwork and confirm payment terms, production begins. Every item undergoes quality checks during printing or embroidery.
Nationwide Delivery
Your completed order is carefully packed and dispatched directly to your office, event venue, or multiple locations across South Africa.
Ways to Order with Best Branding
We know every business works differently, so we offer multiple convenient channels for placing your order.
1. Direct Email / Request a Quote
Send your artwork, quantities, and item choices directly to our sales team for a tailored quotation.
2. Phone & WhatsApp Consultation
Speak directly with a dedicated account specialist to discuss your requirements in real time.
3. Online Catalogue & Enquiry Form
Search our online portal, add items to an online quote list, and submit your request in a few clicks.
4. On-Site / In-Person Consultation
Meet with our branding team to view physical samples, discuss branding techniques, and review fabric and material options.
Common Questions About Ordering
How do I get a quote?
Add the products you want to the quote cart on the website and click Request Your Quote, or send us your requirements by contact form, info@bestbranding.co.za, 082 557 0609 or WhatsApp. Tell us the product, quantity, colours, where the logo should go and when you need it. During business hours we aim to reply within 60 minutes.
What artwork format do you need?
Vector artwork gives the sharpest result: send your logo as an .AI, .EPS, .PDF or .CDR file. If you only have a JPG or PNG, send the highest-resolution version you have and our team will advise whether it is suitable. Please include your brand colours (Pantone or CMYK) if you have them.
Will I see a proof of my logo before production?
Yes. Every quote comes with a free digital mock-up (virtual proof) that shows exactly how your logo will look on the product. Production only starts after you approve the proof.
How long does a branded order take?
Standard branded orders take 3 to 5 working days. The time starts once you have approved the artwork proof and the order is confirmed. Very large or custom-made orders can take longer, and we confirm the date in your quote.
How much does delivery cost?
Courier delivery is quoted per order, because the cost depends on the size and weight of the order and the delivery address. You see the delivery cost in your quote before you confirm. Collection from our Durban office is free.
Can I get a sample before ordering?
Yes. Samples are available at a charge. Ask for a sample when you request your quote and we will confirm the cost and availability.
How can I pay?
Orders are paid by EFT (electronic funds transfer). Orders placed through the online checkout can also be paid by card.
Ready to Elevate Your Brand?
Whether you need a quick run of branded gifts for an upcoming conference or a full corporate apparel overhaul, Best Branding South Africa is here to bring your brand to life with precision and quality.