Terms & Conditions

1 General Policies

The Discount Network (Pty) Ltd, trading as Best Branding South Africa (hereinafter referred to as “Best Branding”).

All orders are subject to Best Branding’s Terms & Conditions.

A trading account will only be opened once a client profile, including terms and conditions, has been completed in full, signed by an authorised signatory and returned to Best Branding.

2 Privacy Policy

This privacy policy tells you how we use personal information collected on this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and will only apply to activities and information on a going-forward, not retroactive, basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted on those sites.

Best Branding shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: justice.gov.za/legislation/acts/2000-002.pdf

For our full privacy notice, please see our Privacy Policy page.

3 Promotions and Marketing

Best Branding reserves the right to cancel, suspend or terminate any of its promotions, without notice at any time, and such cancellation, termination or suspension shall be deemed to have taken effect from the date of publication on the Best Branding website bestbranding.co.za. No liability shall lie against Best Branding in favour of any participant or third party arising from such cancellation, suspension or termination. Therefore the participant waives any right which they may have against Best Branding and hereby acknowledges that they will have no right of recourse or claim of any nature whatsoever against Best Branding.

4 Cookie / Tracking Technology

The Best Branding website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors.

Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

5 How We Use Cookies

Third party vendors or ad serving companies, including Google and its subsidiary company DoubleClick, may show you ads related to products or services on this site on other sites on the internet. These ads are based on the fact that you have visited this site. This forms part of the Google Remarketing feature. Users of this site may opt out of this feature by using one of the methods detailed below.

As an example, we may request Google to serve you a text ad on the Google Search Network sometime after you have visited this site. These ads may advise you of special offers or price reductions on products you viewed while on the site. This is made possible via information stored in your site-specific cookie.

Third party vendors or ad serving companies, including Google, use cookies to serve ads based on your prior visits to this website. Cookies do not contain personal or sensitive information about the user and are commonly used across the internet by almost all websites.

Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. Alternatively, you can opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. This site complies with the Google Advertising Cookies Policy.

6 Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

7 Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

8 Order Policy

• All orders must be placed in writing and an order number must be supplied.
• NO stock reservations will be allowed.
• Orders not collected within 10 working days will be deemed cancelled unless arrangements have been made in writing.
• It is the customer’s (or the representative collecting on their behalf’s) responsibility to check that orders are correct. Best Branding will not be held responsible for any discrepancies thereafter.
• Where any queries or discrepancies detailing the code, colour, quantity or description provided by the client exist on an order received, the order will not be processed until such time as the query has been resolved. If no instruction or communication is received within 3 days, the order will be deemed cancelled and a new order must be placed.
• An amended order will be treated as a new order.
• It is the responsibility of the client to advise Best Branding in writing of any change of address, company details, signing powers or authority to place orders.
• All amended orders must be in writing and are subject to a 15% levy.

9 Accounts / Payments Policy

• The following methods of payment are accepted: Cash, EFT or online card payments.
• COD orders will only be released once proof of payment has been received or the payment reflects as cleared funds in the account of Best Branding.
• All orders are treated as COD unless account facilities have been approved in writing.
• Best Branding reserves the right to withdraw or amend credit facilities.
• Goods remain the property of Best Branding until paid in full.
• Non-payment resulting in legal/collection fees being incurred will be for the client’s account.

10 Cancellation Policy

• Unbranded orders: The order must be cancelled within 7 hours to ensure a 25% cancellation fee isn’t charged.
• Branded orders: Based on when your cancellation takes place, the applicable surcharge will be noted accordingly by management.
• The minimum cancellation fee is 25%; however, depending on how far along the production process the order is, this will increase accordingly.

11 Graphic Design

Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Best Branding and, if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.